A Telstra Fix For Non - Connecting Modems That May Restore Your Connection

If you are of the people that are having issues with connecting to the internet here is a step by step guide supplied by Telstra that will hopefully get you back online.

Some points to note :

However : when you have done the following REMEMBER :it can take up to 20 minutes for the fix to work ( BE PATIENT )

If your modem is 2 - 3 years old you maybe better off buying another modem , as the fix may not work with some older modems. I have spoken to a couple of customers and THE QUICKEST WAY TO GET YOU BACK ONLINE IS TO BUY A NEW MODEM OR WAIT FOR ONE TO BE DELIVERED.

If you need a new modem as the reset has not worked go into a telstra store and fill out the form and one will be sent to you.

You may have to wait up to an hour to get through to the call centre - be patient 

Step-by-step guide to reconnecting Telstra TG587, TG797, TG799 modem

started by  Yannick yesterday

If you have a TG587, TG797, TG799 modem that has not reconnected to the network after a restart, please follow these following steps to reconnect. You will need the following items before you start:

  • a paperclip
  • If you are on ADSL, your Telstra broadband account username (e.g. XXXXXXX@bigpond.com) and password


  1. Power off the modem
  2. Disconnect either the ADSL or Ethernet WAN cable depending on your service type (ADSL or NBN). See images for further detail.

TG797 DSL and WAN

TG799 DSL and WAN

TG587 DSL and WAN

3. Power on the modem.

4. As soon as the Status button (TG799) or ECO LED button (TG797 and TG587) turns RED, factory reset the Telstra modem by holding down the reset button on the rear of the device with a paperclip for 10 seconds.

5. Reconnect the ADSL/Ethernet WAN cable.

6. For ADSL modems only: Open a web browser, type in the URL, and click on the broadband tab. Enter your Telstra broadband username (e.g. XXXXXXX@bigpond.com) and password and click on save. If you do not remember your username and password, you can refer to the following tool using an alternate device (e.g. your mobile) with a working connection telstra.com/modempassword

7. For those who have changed their Wi-Fi details to something of their choosing: Reset your Network Name (SSID, Telstra modem Wi-Fi name) and Network Key (Wi-Fi password) to the factory defaults, which can be found on the underside of your Telstra modem. If applicable, reconfigure your Network Name and Network Key in the Wi-Fi Tab in the Graphical User Interface (GUI) or any other settings that have been manually changed. This can be done via a web browser at At this point you can also alter any other settings that may have reset to the factory default.


8. If the Telstra modem continues to reboot, attempt to factory reset via the GUI. Navigate to the Telstra modem GUI at and click on Advanced > Telstra modem, then click on Reset > Confirm.

9. If you have followed these instructions and are still having problems please contact us on 133 933 (ADSL) or 1800 834 273 (NBN) so we can troubleshoot your issue further.


When you have done the above it can take up to 20 minutes for the fix to work ( BE PATIENT )

Chewing Through Data With Windows 10 - What To Check

windows 10

First if you are on a connection from a mobile broadband device you will want to limit the usage so how do you do this in Windows 10.

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
  2. Tap or click Network, and then tap or click Connections.
  3. Tap or click the connection you want to change, and then, under Data usage, turn Set as a metered connection on or off.

Next :Turn off background apps

Windows 10 keeps some apps running in the background such as the Mail app.

Turn off some of these apps by going to Settings > Privacy > Background apps.

Then turn off apps that use background data that you don’t need. 

windows 10 background apps

Can You Prevent Cryptolocker From Infecting Your Computer

Cryptolocker is still infecting and encrypting hard drives on a regular basis.

I have written articles on Cryptolocker previously. 

Can you stop it running through a software solution ?

Try CryptoPrevent  and or Malwarebytes Prevention but there is no long-term guarantee these will continue working as the Crypto variants are continually evolving. 

You need to backup and my strong advice is a regular offsite backup that is not connected to your computer 

Stop opening emails that are not meant for you.

I would also route your email through Gmail as Google appear to be doing a good job at flagging these emails that are causing computers to be infected.

Windows 10 - Free Upgrade Ends July 29th - Should You Make The Move

Windows 10

The offer to upgrade to Windows 10 ends on July 29th and after July 29th if you want to upgrade your Windows 7 or Windows 8 / 8.1 it will cost roughly $179 ( depends where you buy it from ).

If you are running Windows 8 / 8.1 , I think it is a no brainer to go to Windows 10 ,which is a much improved experience.

If you are running Windows 7 it really depends if you are happy where you are as it will be supported till Jan 2020 so by that time you will probably have changed your computer.

The nag to make the move to Windows 10 should end after July 29th and will probably be removed via an update.

What To Do If You Are Going To Upgrade ?

  • Uninstall your antivirus if it is anything other than the one supplied by Microsoft via the uninstall tool supplied by the maker of the antivirus 
  • Do a backup 
  • Remove any bogus programs such as - registry cleaners , "speed up my pc" programs 

What Do I Think Of Windows 10 ?

I like it now that all the issues have been worked out.

The Correct Way To Uninstall Your Antivirus Software

antivirus protection

So you have decided to change antivirus software on your computer , here is what you should do.

Remember you need to make sure you thoroughly remove your current anti virus on your computer.

Your anti-virus solution can be uninstalled from the Programs section in your Control Panel however some remnants may remain so you should go to the manufacturers site and look for a removal tool which will remove all remnants of the software and that some antivirus solutions will not let you uninstall them now unless you use the removal tool.

I have included some links below for popular anti virus solutions.

Norton Removal Tool

McAfee Removal Tool

Kaspersky Removal Tool

AVG Removal Tool

Trend Removal Tool

Avast Removal Tool

Avira Removal Tool

After removal reboot and proceed to install your new anti-virus solution.